We make sense of complexity to create what truly matters.

People don’t experience strategy, data, or design in isolation—they experience how everything comes together. We work at the intersection of these forces, crafting solutions that fit seamlessly into real life.
We thrive in this constant movement, shaping experiences that stay relevant in an ever-changing world.
18
International clients
12+
years of experience
99%
success rate
1
mission

Thinking in systems, designing for people.

Great experiences don’t happen by accident. They emerge when strategy, technology, and design align seamlessly around human needs.

Making data human

Numbers only matter when they help us understand people better.

Designing for adaptability

The world changes fast—our solutions are built to evolve with it.

Creating with intent

Design isn’t about making things look good—it’s about making them work better.

Turning insights into action

Understanding behavior is just the start—what we do with it is what matters.

Orchestrating seamless journeys

Every interaction is a touchpoint. We make sure they connect in meaningful ways.

Bridging technology & experience

People don’t see systems, they see outcomes. We make sure those outcomes feel effortless.

Breaking silos, building ecosystems

No friction. No gaps. Just smooth, connected experiences across every touchpoint.

Elevating every interaction

People remember how things make them feel. We design for that feeling.

Let's talk

Get ready to really connect with your customers.

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Decoding people, designing meaningful connections.

Some questions

Quick answers to help you understand how we work and drive impact.
What makes Coven different from other data and automation consultancies?

Coven specializes in integrating data strategically to enhance decision-making in marketing, product development, and customer experience.

Unlike traditional consultancies, we combine social listening, data analytics, customer journey mapping, and automation with a deep consumer understanding methodology.

How can my company improve its data strategy without a massive investment?

A strong data strategy doesn’t have to be expensive. Coven helps businesses optimize data collection and activation using cost-effective tools like lightweight CDPs, social listening platforms, and custom dashboarding solutions, allowing you to scale data maturity efficiently.

How can first-party data and surveys improve digital advertising performance?

Well-designed surveys help segment audiences more accurately, enhancing media efficiency. Coven develops all-party data strategies that fuel targeting models, reducing ad spend waste and increasing conversions.

What role does automation play in optimizing customer experience and data strategy?

Automation enables real-time data processing, personalized experiences, and streamlined communication flows. Whether it’s integrating Salesforce CDP, automating customer service, or optimizing eCommerce processes, automation is key to improving customer interactions and data-driven decision-making.

How can my company assess its data maturity level?

At Coven, we use a proprietary framework to evaluate data integration, quality, activation, and automation levels. We assess companies across four key areas: data collection, processing, activation, and optimization, identifying opportunities for growth and efficiency.

How can syndicated research be integrated with first and third-party data for better decision-making?

Combining syndicated studies from sources like Nielsen, Kantar, Ipsos, and GWI with first and third-party data creates a more comprehensive consumer view. Coven helps businesses merge these data sources to generate deeper insights and more precise strategies.

The coven methodology

Empowering seamles customer experience

Decode & Diagnose
(Understanding the Challenge)

We analyze the current state of your business, identifying friction points, growth opportunities, and behavioral patterns through data, research, and CX insights.

Architect & Design
(Strategic Frameworks & Solutions)

Using our deep expertise in data science, CX orchestration, and predictive modeling, we design customized frameworks and tactical roadmaps to drive results.

Optimize & Automate
(Actionable Execution)

We refine key customer touchpoints, automate workflows, and enhance decision-making through structured methodologies, A/B testing, and creative fine-tuning.

Measure & Evolve (Scalability & Continuous Growth)

We ensure that strategies remain future-proof, providing ongoing insights, performance tracking, and adaptive frameworks that evolve with your business.