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Some questions

Quick answers to help you understand how we work and drive impact.
What makes Coven different from other data and automation consultancies?

Coven specializes in integrating data strategically to enhance decision-making in marketing, product development, and customer experience.

Unlike traditional consultancies, we combine social listening, data analytics, customer journey mapping, and automation with a deep consumer understanding methodology.

How can my company improve its data strategy without a massive investment?

A strong data strategy doesn’t have to be expensive. Coven helps businesses optimize data collection and activation using cost-effective tools like lightweight CDPs, social listening platforms, and custom dashboarding solutions, allowing you to scale data maturity efficiently.

How can first-party data and surveys improve digital advertising performance?

Well-designed surveys help segment audiences more accurately, enhancing media efficiency. Coven develops all-party data strategies that fuel targeting models, reducing ad spend waste and increasing conversions.

What role does automation play in optimizing customer experience and data strategy?

Automation enables real-time data processing, personalized experiences, and streamlined communication flows. Whether it’s integrating Salesforce CDP, automating customer service, or optimizing eCommerce processes, automation is key to improving customer interactions and data-driven decision-making.

How can my company assess its data maturity level?

At Coven, we use a proprietary framework to evaluate data integration, quality, activation, and automation levels. We assess companies across four key areas: data collection, processing, activation, and optimization, identifying opportunities for growth and efficiency.

How can syndicated research be integrated with first and third-party data for better decision-making?

Combining syndicated studies from sources like Nielsen, Kantar, Ipsos, and GWI with first and third-party data creates a more comprehensive consumer view. Coven helps businesses merge these data sources to generate deeper insights and more precise strategies.