Touchpoint QuickFix

Remove friction, boost conversion, elevate CX.

At Coven, we deploy Touchpoint QuickFix as a rapid, high-impact solution to remove key friction points across the Customer Journey. Using a data-driven approach, we identify bottlenecks and optimize them through strategic design and automation—ensuring smoother experiences, higher engagement, and increased conversions.

Implementing quick automation and workflow improvements for a seamless experience.

Our process integrates data from various sources:

Data-driven Diagnosis: Using analytics, behavioral data, and customer feedback, we pinpoint specific journey pain points.
Experience Design Fixes: UX/UI tweaks, micro-interactions, and streamlined processes to improve usability.
Automation & Optimization: Implementing quick automation and workflow improvements for a seamless experience.

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Leverage your data to uncover meaningful insights with the expertise of Coven.

Friction elimination through precise UX/UI and service optimizations.

Enhanced user experience, reducing customer effort and frustration.

Increased conversion rates, unlocking new revenue opportunities.

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The coven methodology

Empowering seamles customer experience

Decode & Diagnose
(Understanding the Challenge)

We analyze the current state of your business, identifying friction points, growth opportunities, and behavioral patterns through data, research, and CX insights.

Architect & Design
(Strategic Frameworks & Solutions)

Using our deep expertise in data science, CX orchestration, and predictive modeling, we design customized frameworks and tactical roadmaps to drive results.

Optimize & Automate
(Actionable Execution)

We refine key customer touchpoints, automate workflows, and enhance decision-making through structured methodologies, A/B testing, and creative fine-tuning.

Measure & Evolve (Scalability & Continuous Growth)

We ensure that strategies remain future-proof, providing ongoing insights, performance tracking, and adaptive frameworks that evolve with your business.

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Some questions

Quick answers to help you understand how we work and drive impact.

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What makes Coven different from other data and automation consultancies?

Coven specializes in integrating data strategically to enhance decision-making in marketing, product development, and customer experience.

Unlike traditional consultancies, we combine social listening, data analytics, customer journey mapping, and automation with a deep consumer understanding methodology.

How can my company improve its data strategy without a massive investment?

A strong data strategy doesn’t have to be expensive. Coven helps businesses optimize data collection and activation using cost-effective tools like lightweight CDPs, social listening platforms, and custom dashboarding solutions, allowing you to scale data maturity efficiently.

How can first-party data and surveys improve digital advertising performance?

Well-designed surveys help segment audiences more accurately, enhancing media efficiency. Coven develops all-party data strategies that fuel targeting models, reducing ad spend waste and increasing conversions.

What role does automation play in optimizing customer experience and data strategy?

Automation enables real-time data processing, personalized experiences, and streamlined communication flows. Whether it’s integrating Salesforce CDP, automating customer service, or optimizing eCommerce processes, automation is key to improving customer interactions and data-driven decision-making.

How can my company assess its data maturity level?

At Coven, we use a proprietary framework to evaluate data integration, quality, activation, and automation levels. We assess companies across four key areas: data collection, processing, activation, and optimization, identifying opportunities for growth and efficiency.

How can syndicated research be integrated with first and third-party data for better decision-making?

Combining syndicated studies from sources like Nielsen, Kantar, Ipsos, and GWI with first and third-party data creates a more comprehensive consumer view. Coven helps businesses merge these data sources to generate deeper insights and more precise strategies.

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Strategic design of tailored analytical frameworks for data strategy, CX orchestration, and consumer understanding, enabling businesses to predict behaviors and drive strategic decision-making—without handling implementation.